Home care for Seniors - CNA Home Instead Employee Review

4.0
Nov 20, 2014
Recommend
CEO approval
Business Outlook

Pros

The client is in their familiar surroundings and usually have family near or that visits often. I was able to work in homes, assisted living facility and a rehab center when the family wanted someone there to help with care as there was a high fall risk. The care needed was evaluated by the company nurse and if there were any questions, you could call the office. They often knew what the family wanted and any changes to be made.

Cons

It is very hard to need to go to a different place each day and sometimes the directions were wrong. The work was not regular. Too many weeks with no clients. They might have needed to give them to the new hires since they seem to hire more nearly every week. I have been with the company since July but have had only a few weeks of regular clients.

Explore other reviews about Home Instead

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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