Was rewarded for EXCELLENT service by passively being laid off - Anonymous employee Home Instead Employee Review

1.0
Jan 15, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Wonderful clients, varied placements: hospice, etc. Great families. Lots of opportunities to meet coworkers through paid info sessions ex: Alzheimer's training, first aid and food safety.

Cons

Poor wages. Lack of respect for front line workers by office staff. Poor communication. No benefits. I want to start out by saying that ALL of the clients I had through this company complimented my work 100%, I even received the caregiver of the month award. I worked with this company for over 9 months before I was told that I would be taken off of a main (a higher paying client) assignment immediately. I had slight health issues that the time that occasionally caused me to run late. This was the reason I was taken off of the roster, no warnings. NOTHING. I was told that I would be placed somewhere else but never heard back. I realized that this was their way of basically firing me without "letting me go". 2 weeks without communication from them and I called and explained how unprofessional it was of them to keep me stranded. I explained that I had a mortgage to make and their lack of communication was completely unprofessional and disrespectful. I asked if they wanted me to stop by to return my badge and their material/ documents and they said no. Also, I later learned that the client's family was FURIOUS that I was taken off as caregiver an shortly after stopped dealing with homeinstead. -M

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Best Home Health company. They really care about their employees. They go the extra mile not just for all clients, but all the employees also. I highly recommend them for employment as well as home Health care for your family members.

Cons

The pay is on the lower end if you are not a Tier 3 or 4 level expertise. However, it is not a problem. They will train Tier 1 & 2 employees to level up to Tier 3 and 4.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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