Caregiver - Anonymous employee Home Instead Employee Review

3.0
Feb 20, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There was never a shortage of hours. I always finished the week having worked more hours than I had planned on working. The pay was good for the amount of work required.

Cons

I was often called at the last minute to do assignments. I got the feeling that I wasn't seen as an actual human being by the company or the schedulers: I was just a machine to be sent to various last-minute assignments. Once I was scheduled for a night shift, and at the last minute they asked me to do a morning shift the next day. I was only able to get about four hours of sleep in between shifts. And caring for seniors is not the kind of job where you can get away with coming to work tired and foggy-minded. I had to deal with clients who, once I got there, expected more for their money. So they would talk me into doing things that were not part of the plan they paid for with the company.

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5.0
May 20, 2026
Recommend
CEO approval
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Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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