No Compassion Except for Rich Clients - Anonymous employee Home Instead Employee Review

1.0
Mar 9, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible Moderately good training for an agency - have had NO training in other HHC agencies

Cons

Very low pay - start was 9.00 - year later up to 10.00/hr [when clients are paying $25-45/hr] No care for workers - if you had a problem, it was basically "they are old and sick, get over it" Called with questions on your day off A LOT Owners of Franchise live in mansion Most clients treat you like you are the maid they never had Many times we were hired by clients because we are cheaper than maid service ($20/hour for a maid) Many clients say insulting things - endure much abuse - most are on major meds so... makes them insane They placed me with dementia/Alzheimers patients non-stop for 4 years with no psychological support and low pay Client coordinators pretended to be compassionate until had a problem - then pass you off to others Payroll woman was a colossal witch - paychecks obtuse and hard to follow No benefits Employee made to feel like a criminal in any difficulty

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

See reviews by: Helpful|Rating|Date|All