Poor support - Anonymous employee Home Instead Employee Review

1.0
Mar 25, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible hours, building relationships with clients

Cons

pay is below/slow to meet market standard, upper management is dismissive, support for caregivers seems to be there but no action is actually taken when presented with issues, upper management clearly does not care about their caregivers or clients and only cares about recruiting clients and making money, company will contact caregivers incessantly even when already working/booked to work

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Home Instead Response
4y
Thank you for your review of this Home Instead franchise office. We’re sorry to hear your employment with this office is not as positive as we would like. If you would like to provide more details about your experience with this office, please feel free to contact Toni Schmitt/Tim Mudgett, Brand Advocate and Ombudsman, at 888-484-5759.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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