Fills your heart, not your bank account - In Home Caregiver Home Instead Employee Review

4.0
Aug 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Caring upper management, great communication, and they will match you with clients based on your needs, clients needs, and personality types so you already have a great start upon meeting your clients. Ability to pick up extra hours with fill in shifts pretty much 24/7. Non-medical means you are basically there to be a friend/“adopted” family member who helps your client with chores, errands, and possibly things like bathing/toileting/dressing. If you have a big heart, this is a great way to share it and make a huge impact on someone’s life.

Cons

The only thing that would keep me from working here, and was ultimately why I had to quit, is the pay. Almost any other job will pay more, so if you are looking for a job to sustain a family, this is not it. Despite training employees when they are hired, there is no further training or really any opportunity for advancement.

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Home Instead Response
3y
Thank you for your review of this Home Instead franchise office. We appreciate you taking the time to tell us about your experience with this office and to give your advice to management.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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