Home instead policies - Companion Sitter Home Instead Employee Review

3.0
Jun 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The clients are the best part

Cons

So many rules that it makes it hard to be human… I had a situation where my client had to put her dog down… the vet called 15 minutes before I was due to leave and told client that the dog had stomach cancer and needed to be put down sooner rather than later….my client understandably was so upset… crying and rocking that little dog… I stayed 15 minutes over my scheduled time to leave… but clocked out on time… the 15 minutes was in my time! We were waiting on her neighbor to come take her and dog to the vet…. I cldnt leave an 80 year old woman sobbing… what was I supposed to do? Say “sorry your upset but I have to leave”…. I could never do that to someone! Needless to say I got in trouble for staying

Explore other reviews about Home Instead

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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