Overall-good place to work. - CareProfessional Home Instead Employee Review

4.0
Jul 31, 2023
Recommend
CEO approval
Business Outlook

Pros

*Make your own schedule with ability to change availability each pay period. *Decent pay for the industry. *Good support system in the office. *You know exactly what is expected of you and what to expect at the client's house before you arrive.

Cons

*Most of the client shifts are short shifts (3-5 hours) so you must do multiple shifts in a day to achieve a 40 hour work week. *Gas mileage isn't a thing they give unless going over 20 miles, or on call. Even if going to multiple shifts a day. *Given the nature of the work, the consistency of pay can be tough. If a regular client goes into a treatment facility(hospital, rehab, assisted living facility, etc.) you lose hours and pay you rely on, making budgeting difficult. You are able to pick up open shifts, if they are available and will fit with your other existing shifts. *Management is not always transparent when asked questions they don't wish to answer. I've been talked in circles before and had simple things overexplained, but still leaving my question unanswered.

Explore other reviews about Home Instead

5.0
Mar 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, meeting new people and providing for a need for a loved one

Cons

The cost of the health insurance is expensive.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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