Caregiver - Anonymous employee Home Instead Employee Review

3.0
Nov 27, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Occasionally overtime possibilities will present themselves. If you're willing to take a bunch of shifts, often 1 or 2 hour ones, they can add up. You're in charge of how much or how little you work most often there are always more shifts you can pick up. You can opt for personal care shifts which pay a higher rate. Low physical impact for a lot of shifts but highly emotionally rewarding. You develop wonderful relationships with the clients and their families, which sometimes feel to become part of your own. You can truly see and feel the difference you make. Overnight shifts if they work for your schedule are a great way to rack up hours. One shift is generally around 12 hours for overnights and some you may get to sleep during. They offer paid training.

Cons

They expect too much and give attitude if you decline a shift that doesn't work for your schedule or you are just not interested in. If you reject too many, they will not schedule you or take away your regular hours. Guilt trips are common to get to you take shifts. Inconsistent and dropped shifts are also common. They will drop your regular hours and shift you around your normal schedule for their convenience or to keep you from receiving overtime. You don't always know what you're walking into, hard to rely on client overviews they're generally outdated. Almost never are introduced to new client, you just show up and try your best to find the place.

Explore other reviews about Home Instead

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible hours, no cap on OT, great work life balance

Cons

None for me personally. I really do enjoy working for my company.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Matched clients with same interests

Cons

Not good scheduling manager HR lied When they said $1 per mile when transporting clients, they did NOT reimburse at that rate Payroll/paystubs unclear to intentionally confuse caregivers CarePros who have been loyal to the company have been shat on with lower wages than new-hire employees. They allow clients to be racially biased and hateful towards their caregivers NO BENEFITS and things they advertise are not true! No real flexible schedule that they promote and promise in the job ads NO policy written for things that are unclear for example being on call phones are not provided and time is not paid for unless actively providing cares Management will tell lies to the families about why you don't want to be with a certain client every day of every week and will blame it on them being a difficult client when communicating to the family when in reality schedules and availability with classes does not align. Even with proper notice, the scheduling manager will have attitude and try to convince you that you are the one with the problem even though she does not care to take the time to fully understand each persons preferences or availabilities.

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