Pros
This is my second period of employment with HomeServe, having been a Client Development Director in the HomeServe Emergency Services division from 2005 to 2008. I would not have chosen to work for HomeServe again after my first experience, but following the acquisition of my former employer (Home Energy Services) by HomeServe in October 2015 I found myself back in the fold. The change in culture is astounding. The business has changed from a 'grow at all costs' attitude to one that really cares about the People who work here and the Customers we serve. Having politely observed the leaders of the business and the teams that make things happen for the past 6 months whilst keeping my side of the business on target, I can now confirm that HomeServe 'walk the walk' as well as 'talk the talk'. Communication and engagement is a real focus across the whole business and by getting feedback from the entire workforce (especially the front-line) we now have service promises and products that can make a real difference to Customers lives/ I am proud and happy working for HomeServe? I wasn't in 2008, but I am now!
Cons
It is going to take time to demonstrate to people how much HomeServe has changed and improved over recent years - but we are doing a great job and creating amazing advocates of our business by delivering effortless service. Word of mouth from those Customers will help support the messages we are sharing.