Poor adherence to company values - Anonymous employee HomeServe Employee Review

Hi, Thank you for providing your feedback. Immediately touching on your point about influencing scores, I appreciate how honest you’ve been with your review as well as your scoring. It's these types of reviews and open conversations that will hopefully help us to improve what we do for our People. Being an existing colleague, you'll be aware that we do have different procedures in place when it comes to decision making. This is to ensure that what we’re doing is right by us, right by our Customers and right by our regulators. We do work hard to engage with all of our colleagues and it's good to read that you feel we're getting it right for the front line. That said, we want to engage all our People regardless of what position they have. It’s interesting to read your comments about a culture of mistrust as I think a lot of individuals that work here would certainly dispute that. If however you’re experiencing examples of this on a regular basis then we want to know about it. If we don’t know these things are happening, then we can’t address them. Please don’t be shy about coming forward and speaking to us about any of your feedback as we want to listen and more importantly we want to learn. It might not feel like it from where you’re standing but we really do. If you’d like to put some time in to speak to Greg or any other member of the SMT please just drop an email to their respective PAs. Alternatively, drop an email to heretohelp@homeserve.com and we can have a chat separately. Kind regards, Stefan