The Customer is key - Senior Analyst HomeServe Employee Review

I have worked for several large insurance companies in management roles over the last 20 years - and I can say, without exception, that Homeserve is the best company to work for. From the facilities (little things like free parking, free tea/coffee etc are often overlooked!), to the values, to the clear direction and goals - but, most importantly, focus on the Customer. My role involves looking at the business through the eyes of the Customer, and giving feedback - both positive and negative, to improve current processes, and to highlight areas of high effort. No other company does this - has management and staff who live by these values, and who have invested so much in technology that is specifically designed to improve the CX. Keep up the good work. Consistency and innovation are key