Dare to care - Customer Service Representative HomeServe Employee Review

5.0
May 14, 2016
Recommend
CEO approval
Business Outlook

Pros

I have been working in Homeserve for nearly 13 years, I have worked in different departments in the business from outbound to inbound and now On demand where I help customers with a solution to their emergencies or repairs, it’s been the first time ever that I decided that I want to have a 121 with our CMO Greg Reid I was very nervous at first however he made me feel at ease, Greg always promotes us to have 121s on his GBUs which is a great opportunity for everyone to have some quality time with him and ask for help an guidance where you need it most, this allowed me to ask lots of questions as to what I can do to improve my ability to do more with myself and having the confidence that I need to improve my skills and to better myself. He gave me some really good advice and what I needed to do and started the ball rolling for me. After literally 10 minutes after my 121 I had a email that I have a mentor to help me which is Bryn really pleased with the outcome so quickly, I have an appointment with Bryn next week he was pleased to actually help me. I can’t believe how quick this was done. Our directors in Homeserve really keep to our peoples promises this defiantly shows that they Dare to care Always improving and most importantly Winning together an trusting each other. Thank you

Cons

nothing to share here ...

Explore other reviews about HomeServe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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