Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at HomeServe?

76% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 109 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 85 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 57 reviews)); "Colleagues and Customers are great." ((in 25 reviews)); "Good pay and perks." ((in 20 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 36 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

A great place to work! - Anonymous employee HomeServe Employee Review

5.0

May 24, 2016

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I actually brag about working at HomeServe now, which is something I probably wouldn't have done a few years ago. The culture at HomeServe is totally focused around Customers, People and Communities. It's such a caring company, which has a lot to offer anyone who wants to be part of the HomeServe family. Where else will you get an open environment, full of empowerment and engagement of People at every single level?

Cons

It is quite a demanding and complex environment to work in, but you do get a lot of support if you need it

HomeServe Response

10y

Hey there, Thanks for such a positive review! It's one thing for People to be happy working here but to read that they brag about it is even better! We're all about creating advocates out of our employees, they're the ones who help us tell others about the brilliant story that we are on. With any job that you have, work will be demanding and complex at times but that is what makes it a worthwhile challenge, right? As you've said, there's always support should you need it, with that in mind, if you ever want to discuss anything or indeed need a hand, feel free to pop along and have a chat with us. Stefan

Explore other reviews about HomeServe

5.0

Jun 2, 2026

Financial analyst intern

Recommend

CEO approval

Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0

Jun 1, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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Comfort Advisor - HVAC Residential Sales Rep

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