Engaging, stressful, friendly. Win together trust each other - Customer Service Representative HomeServe Employee Review

Yearly employee engagement survey. Front line staff are valued. The big boys come down to each office and let us know what's going on every 6 months. Cascades are really important to us and it's my fav time of year. What other company allows their entire work force to be come away from their day job for 3+ hours, at different times, paid to listen to updates, stories and upcoming events?! Charter Tuesdays are informative. The ask Martin sessions were incredibly helpful, we were able to be open and honest and Martin listened to our stresses and put actions in place to change it - more engineers, more tools and equipment etc. Martin is one of my favourite people in this company, we have only interacted on a few occasions but he's happy to talk to us. He enjoys listening about our days and what we've been up to since the last interaction. For a CEO to interact with the front line staff is incredible. He doesn't shy away in an office when he visits different sites. He goes out onto the floor and speaks to us as if we are just as important as him.