10 magnificent years - Internal Communications HomeServe Employee Review

Thanks for your great review and of course for your ten years of commitment to HomeServe. Your feedback is really appreciated. I agree that our half-year and full-year surveys are very important. My experience is that our People do complete these surveys without fear or favour because they know their honesty is valued and can drive real change. However your take on this is definitely something we should consider. Also, as you know there are many more ways that our People can – and do - give feedback outside of the twice a year surveys, whether it be direct to our CEO and CMO in group sessions and one-to-ones, or through CustomerFirst/PeopleFirst for example, Giving honest, constructive and actionable feedback I think is something that is a key part of our culture. Also, thanks for your acknowledgment of the journey that we are on. You know how hard we work for our Customers because we know this is what they expect from us. But, as you rightly say, there is a balance and we are committed to investing in our Peoples’ well-being, for example, our employee assistance programme, the many health and well-being initiatives we run and of course our social events. We wish you all the very best in your new role and hope that you will continue to follow our progress and support us from afar.