Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe

HomeServe reviews

Over 10 years of service - Inbound Sales and Service HomeServe Employee Review

4.0

Jun 21, 2017

Inbound sales and service

Recommend

CEO approval

Business Outlook

Pros

The job it's self was great. Really customer focused and j really enjoyed going to work. The people are amazing and really approachable from directors to call centre agents The call centre is clean and very comfortable. I am absolutely gutted that I had to resign and who knows when my little on starts school I may be able to apply for a job. 10 years of great memories

Cons

I left after maternity leave ended as was struggling with child care and the hours I requested were not suitable for the company. Maternity returns need to be looked into more as I had no communications with work whilst on leave and even though I asked to return to work doing my current hours I was told I would have to apply and that they really wanted me to come back on a 40hr contract. I also had pregnancy related illness before I was due to go on maternity leave and the company were not very helpful with making the job a little easier whilst I was ill. This resulted in me being off sick for 6 weeks.

HomeServe Response

Thank you for posting a review and for sharing that you have so many great memories of your time at HomeServe. Your feedback around communication during maternity leave is really important, I’m sot get this right for you and I’m disappointed to learn that we could have helped you more during your illness. If you wouldn’t mind emailing me at karen.halford@homeserve.com I’d really appreciate the opportunity to look into this further. Karen Halford.

Explore other reviews about HomeServe

5.0

Jun 2, 2026

Financial analyst intern

Recommend

CEO approval

Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0

Jun 1, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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Comfort Advisor - HVAC Residential Sales Rep

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Over 10 years of service - Inbound Sales and Service HomeServe Employee Review

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