All that glitters is not gold! - Call Centre Agent HomeServe Employee Review

Thank you for posting a review. I agree that there are fantastic People at HomeServe and I’m glad you appreciate the events. I’d like to address your cons... People don't mysteriously disappear and we certainly aren’t reducing the number of People on flexible contracts. Currently, over 10% of People at HomeServe are employed on flexible terms, and nearly 300 of these are Frontline, we’re happy to discuss flexible working for all our roles. Also, we will always accommodate Peoples’ health needs, if for some reason this isn’t happening, please let us know. As you’ve pointed out, we’re big on empowering our People. Everyone in the business has the ability to make a difference for our Customers and our People, this happens daily in our CustomerFirst meetings and in our PeopleFirst meetings. If you don’t already, I’d suggest you get involved in these. With regard to unhappy People – we know from our engagement survey that 86% of People in the call centre in Walsall are highly engaged, which means they say positive things about working at HomeServe. This has increased year on year, and so that 14% minority is reducing, something we’re really proud of. Lastly, we're a large business, with a lot of People, if you feel this strongly about some team managers, I would suggest you set up a meeting with your Director to talk this through. If you’d like to talk through any of this, feel free to email me or book in a one-to-one. Greg Reed, Chief Executive Officer, HomeServe Membership