Double standards - Customer Service Advisor HomeServe Employee Review

Reading the below reviews from other employees I feel like reading reviews about different companies. HomeServe is double standards and some sites of the business have it better than others. If you're working on the customer facing sector as Customer Service Advisor you basically get bad end of the stick and the pay is not that great considering dealing with complaints and working for a FCA regulated company where there's so many complicated processes to follow. Also the retention of people is horrendous. You're just a number and if you want to leave for whatever reason no one really cares, they don't focus on trying to keep the good and experienced employees, you have nothing to say as no one listens to CSA. I've seen so many good people go as they had no option to progress within the company or they were just being used to do more and more tasks without any recognition for it. On the back of it - you will be required to be multiskilled - do you get anything more for it? Not really. Been an employee for nearly 3 years now, HomeServe does have a progression pay scheme where you start as Foundation, next level is Established, and the last one is Expert. I'm still on the Established, and despite the fact I asked so many times what am I expected to do to reach Expert no one seems to answer this or give me a guidance on how to reach this. Managers don't have time to review it and put you on the panel for pay rise, so I lost interest in asking. The monthly 121's are just ticking the boxes really, doesn't matter if you say every month that you want to progress or what bothers you - this is just to feel the paperwork on your file. Another thing is the facilities across the sites. If you happen to work in Banbury you'll work in much worse environment than Walsall or Preston. Recently the company got Nottingham a brand new building with decent canteen. In Banbury it just isn't "cost effective" to do anything more, so all you get is free hot drink machine and vending machines that most of the time won't give you your change for can of drink and you have no option for food past 2pm as the local cafe closes. If anything goes wrong and if the system crashes the company will order pizza for everyone to keep the engagement - but is this really what the employees want? Another thing is the sickness policy. YOU ARE BASICALLY NOT EXPECTED TO GET SICK. EVER. If you have 3 sickness occasions in a year, you'll get a meeting where HomeServe will ask you what can you do to avoid having more instances of sickness. One of my colleagues have been run over by a car and had broken ribs, couldn't move, as he exceed the 3 days off he then qualified for the meeting. There wasn't any negative outcome, but how can you possibly ask someone how to avoid more days off if you had the ribs broken?! HomeServe says that the absence meetings are suppose to help you get better and what the company can do to help you, but in fact it's just very stressful meeting and the outcome depends on your manager discretion. WORK AND LIFE BALANCE DOES NOT EXIST. TRY TO GET A WEEKEND OFF OR REFUSE TO WORK CHRISTMAS!!!!