Unappreciated - Anonymous employee HomeServe Employee Review

I worked there for almost 10 years, and as other people have said, it is very disheartening that new starters earn basically the same wage. I was on about £18,500 when I left as an Expert Claims advisor, but new starters walk in om about £17,500 plus. Experience counts for nothing. After reading the first few pages of the reviews it is clear to see, everyone gives Homeserve a glowing report, except the Preston employees. Surely that must tell you something. The staffing at Preston is like a conveyor belt. They used to have a good bunch of long serving staff, but then they insisted on a new shift change, and a lot of long serving staff walked out the door. For the last 18 months they have been doing a recruitment drive at Preston, they come in one door and go out the other. Surely this level of staff turnover should also tell them something. People do not want to work 6 weekends out of 12, and all the bank holidays. And working anytime from 7am to 10pm. Amytime I used to complain about this, I was told we was compensated in our wage and we were paid higher than average. I now earn just slightly less than I did at Homeserve, but only work Monday to Friday 8 till 4.30.