HomeServe

1.0

Apr 8, 2018

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Few freebies once or twice a year

Cons

Well where do I start. This company is all talk no action. Don’t be fooled by anything they say career options are for those that have their heads up the managements backside. Yes sir no sir yep you got it them kind of people. You sit and do a job that your paid for and by the way ain’t bad pay I will give them credit for that. They set pdr’s every 6 months so you can talk about how well your doing in your job and how your career is coming along to still be sat in the same job 3 yrs on?? (Which by the way is just for management to look like they are doing something) You can go above and beyond your role to not get recognised at all. They bring in management externally that have no management skills what so ever it’s a laugh it really is. Career frame structure even typing it makes me laugh. The recent restructure of the CA department has got to be the best laugh I’ve had since working for this company. I am totally on their side for wanting to change how the department works but once again some management that gets paid 40,000-45,000 per year and hasn’t got a clue what they are doing comes along and dishevelled it and managed to lose a lot of good hard working staff in the proceed. Yes society is changing and yes the company wants to change with it but this time no one has really taken any thought at all about how to do this the best way for the company. Is that not what PDR’s are for to see how well your staff are doing at their jobs?? If so why weren’t each member of staff looked at in a professional way before forcing people that clearly do well at their roles out with redundancy. Before these decisions were made did you consult any of your trusted staff for advice on how the department could be made to work better?? I will assume that’s a no? Again poor management. People promises?? one word hilarious. But honestly if you fancy doing a management role with no skills or experience apply because your in for a chance especially if you already know a manager that works there as they will interview you and make sure they get you the job!!!!

HomeServe Response

Thank you for taking the time to post a review, you’ve raised a few points and I’m going to try and respond to all of them, but if you'd like to talk through any of it further, my door is always open. With regard to career options, if what you’re saying is that People who get along with their managers do well, then I’d agree with you. There is opportunity at HomeServe and there are examples all across the business of People who have worked in different areas and progressed from department to department. We invest heavily in developing our People, but we can’t always promote from within. Our industry is competitive, and we need to position ourselves with the best possible mix of experience, aspiration and knowledge. It sounds from your review as though you’ve been in the same job for three years? Having worked at HomeServe for more than 10 years it sounds as though you have progressed with us. If you’re not happy with your current career progression framework, speak with your line manager, we have courses for People in all areas of the business, at all levels. The perfect time to do this would be your 6-monthly PDR which, by the way, is a two-way process. You’re right; we have lost some hard working staff in Customer Admin. It’s not a decision we took lightly but it’s also not a way that we could continue to operate, our Customers' needs have changed and are changing. Any kind of redundancy is difficult, what’s important is that we work hard to make it the best it can possibly be for everyone involved, and I know we worked hard to do that. Redundancy isn’t personal; roles are redundant, not the People. This is why we offered a number of redeployment positions within HomeServe, because we know we have good People. PDRs are an essential two-way process to get a temperature measure of an employee’s progress against theirs and the business’ objectives, not to determine if their roles are the right thing for our business. Why didn’t we consult more widely? Because it’s simply not appropriate. Justin.

Harsh but the truth stay clear - Anonymous employee HomeServe Employee Review

Explore other reviews about HomeServe

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches