Pros
Great career progression if you're willing to put time and effort in. Great salary, particularly for a call centre. Opportunities to help Customers, even those that aren't necessarily covered. Excellent benefits, including a monthly 'bonus' for front line staff. Set career progression and wages. Feel like we're kept pretty in the loop about things within the company. On site canteen. Free on site parking. Lots of charity work. Dominos pizza days :)
Cons
A little bit of uncertainty amongst staff recently following some redundancies. Unfortunately there's plenty of staff who don't share the company's values when it comes to speaking with our Customers. If People followed processes and kept Customers up to date as they promised, the complaints would be reduced significantly. It's frustrating for the ones who always do their best. Dominos pizza days when you're trying to diet :)
