Pros
Culture of company is defined through customer and people promises which are used throughout the company. Always opportunities to experience different projects, work-streams or day to day activities. Professional environment with focus on customers and ensuring compliance with regulations, however there always seems time to have a little bit of fun added in. HomeServe does manage this balance much better than my previous company.
Cons
Sometimes can feel a little frantic, with having to balance a number of fast moving projects or urgent requests from different areas of the business. The people development structure and performance reviews can feel a little random and not clearly defined - although there are plans to launch new versions of these so hopefully this will be addressed.