Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 114 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 84 reviews)); "Benefits are good and you are treated like an adult if you are in the right role (not call centre staff)" ((in 54 reviews)); "Management are approachable and friendly regardless of peer ranking one big family" ((in 34 reviews)); "Colleagues and Customers are great." ((in 27 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"Over the last few months, it has become evident that managers don't seem to care." ((in 25 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews)); "Not as much money possible" ((in 6 reviews))

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HomeServe

HomeServe reviews

Positive and flexible environment, lots of change, fast paced - Anonymous employee HomeServe Employee Review

3.0

Sep 27, 2019

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible working; immense work for charity and community; people pull together; promotional prospects if you demonstrate the right behaviours; inclusive; great benefits proposition; senior leaders are accessible - not got ivory tower syndrome here!

Cons

As the business undergoes constant change we can end up in redundancy rounds most years. This leads to significant insecurity and reduces discretionary effort - after all, if I can be removed from the business one day, why would I give my all today is something I pick up. Always being compared to Plc and the US where there are cultural differences we can't avoid!

HomeServe Response

Thank you for leaving your review. The nature of HomeServe and of our industry means that change is part and parcel of how we operate. Our Customers are changing all the time and we need to find ways to keep up with that if we're to keep them and to grow. We do have a strategy and we know what we need to do, plus you should be familiar with the Big Rocks for the things we need to do right now. If not, come and see me, I'd like to get your context. It may help others.

Explore other reviews about HomeServe

5.0

Jun 2, 2026

Financial analyst intern

Recommend

CEO approval

Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0

Jun 1, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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Jobs at HomeServe

Comfort Advisor - HVAC Residential Sales Rep

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Positive and flexible environment, lots of change, fast paced - Anonymous employee HomeServe Employee Review

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