Homeserve - Customer Service Representative HomeServe Employee Review

4.0
Oct 2, 2019
Recommend
CEO approval
Business Outlook

Pros

I have been an employee with Homeserve for over 10 years and having come back after a little break from the business I can see lots of improvements in the overall culture of the company and the drive of its employees. Homeserve has a totally customer centric approach in everything that it does and prides itself on making the journey as effortless as possible for its customers. I feel we have great leadership and support from our CEO who always has a positive and passionate approach towards the company and i do believe he has really helped to change the face of Homeserve to what it is today. I feel we are lucky to be in organisation which has a inspirational leader who is always happy to give us his support and time. Homeserve is a really great place to work and offers a very family friendly environment . We all are a big family who have sincere passion and dedication towards the company and wanting it to succeed. The company offers alot of rewards and benefits and alongside handwork there is always room for career progression. I have also used the service myself and had a great experience and feel proud to work for a company that provides such excellent service to its customers and support to its employees. ## proud to work for Homeserve ##

Cons

Not really a downsight but to get the best out of this company you need to be engaged and give your 100% in order to achieve personal success as well as success for the company.

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HomeServe Response
6y
Thanks for leaving your review and we're glad to have you back on board! You're right, our Customers absolutely come first and that runs through everything we do. We believe really strongly that everyone is responsible for their own success and have put lots of things in place like our Career Hub and Career Path Framework to help our People reach their full potential so hopefully you are taking advantage of everything that is available!

Explore other reviews about HomeServe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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