In-house bullying, micromanaged to the minute, forced to quit - Claims Handler HomeServe Employee Review

1.0
Dec 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Great pay and if your face fits and you bow down ignoring red flags that need fixing, you’re fine

Cons

Had a miscarriage at work and was told we were too busy to let me go to hospital. Had a 121 with the CEO where I raised concerns about senior managers bullying myself and other colleagues and the next week, I was put into a room and told “either you quit or I’m going to sack you next Thursday”. I was told that I had caused extreme stress and anxiety to my line manager by raising concerns regarding the bullying and the working hours. He slid a piece of paper towards me and forced me to write a letter of resignation then walked me out of the building. Working hours could be anywhere between 7am-10pm. One day could be 7-3 and the next could be 1:30-10pm followed by a 7-3. Not sustainable hours. No wonder so many people go off sick. I also had to wait 21 weeks for a desk assessment. Absolutely disgusting treatment.

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HomeServe Response
6y
Hi there - you raise some serious concerns in your review here and the best thing to do would be to find a way to talk them through with myself or someone from our People team. I can see that you are no longer with HomeServe and I am sorry that it appears you did not have a good experience with us. Without having more information or knowing more detail it's not possible for me to respond to your individual concerns, and this isn't the right forum for that anyway. If you would like to get in touch then please do so.With regards to the shift patterns - they are set up in a way that means we can deliver the best service for our Customers and we make sure we are really clear in the recruitment process that these are the shifts on offer. But we are also constantly looking at ways in which we can improve the shifts to create a better work-life balance for our People while continuing to ensure we are there when our Customers need us. Gareth

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