Was great but becoming very negative FAST!! - Gas Engineer HomeServe Employee Review

Hi, thank you for your review. We know we’ve had problems rolling out our new despatch system but I’m confident that we have solutions in sight to the majority of the issues we have seen. I’m very grateful to all the team for helping us through the issues that will deliver a super system going forward. On the pay issue you mention, we implemented a Fair Pay scheme that gave big pay rises to many gas engineers who came over to Home Serve on TUPE from low paying companies. We were never going to be able to afford to put everyone onto the very highest rates that some firms paid, but equally we didn’t want to cut anyone’s pay. That was a red line and it’s the right thing to do. Therefore everyone here now earns at least the right salary for the job. Some earn a bit more than that because of historic reasons and I’m happy that’s the right way to go. Always happy to discuss on an individual basis any time you like. Martin