Toxic Contact Centre. Avoid. - Anonymous employee HomeServe Employee Review

Firstly, I'm very sorry that you feel this way. You’ve raised some serious concerns in your review and I would very be like the opportunity to discuss these with you directly or for you to speak with a member of our People Team. I can assure you that we value all of our People regardless of their role and are 100% committed to People development, which sometimes means seconding them to other roles within the department. We believe this to be a positive as it allows our People to benefit from learning new and interesting skills and will give them a good perspective of other roles and what progression opportunities are available. Unfortunately, the opportunities will sometimes come to an end and we can understand this can be hard, particularly if the person enjoyed the secondment. That said, the new skills and experiences acquired can be utilised within an existing role, which can be a huge benefit. The good news is that secondments can sometimes lead to opportunities – the Customer Relations department is currently recruiting permanent roles and those who have been on secondment to the area now have a great opportunity to apply and be successful. Unfortunately, we have lost some good people recently but we know from our exit interview process that its primarily due to shifts and local transport issues. The management team is attempting to work with local transport companies to help improve transport links and we are currently reviewing the shift pattern, so this will hopefully get much better soon. We know from our recent employee survey that a high percentage of our people enjoy working in our department and want to work here for a long time so I will have to disagree that its to do with people being unhappy. I appreciate your taking the time to write the review and providing your feedback. As I’ve already mentioned, I would really like the opportunity to sit down and chat about how you are feeling and show that you are of value to us, as are all of our People. Gareth - Director of Claims