Does HomeServe pay their employees well?

According to anonymously submitted Glassdoor reviews, HomeServe employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at HomeServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at HomeServe?

77% of HomeServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HomeServe 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at HomeServe?

Customer Service Representative (61) , Manager (24) , Marketing (19) , Senior Manager (17) , Gas Engineer (16) , Plumber (14) , Director (12) , Business Analyst (11) , Project Manager (11) , Team Manager (11) , Customer Service Manager (10) , Claims Adviser (9) , Claims (8) , Operations Manager (8) , Anonymous (7)

What are the pros of working at HomeServe according to real employee reviews?

"The people I have met over my years here have been a great support and knit together like a family" ((in 115 reviews)); "I've been at HomeServe for 3 years now and I can honestly say there's such a great culture here." ((in 83 reviews)); "great benefits and recognition." ((in 55 reviews)); "Development opportunities" ((in 30 reviews)); "Colleagues and Customers are great." ((in 26 reviews))

What are the cons of working at HomeServe according to real employee reviews?

"I will assume that’s a no? Again poor management." ((in 35 reviews)); "Managers don’t notice the hard work we do." ((in 24 reviews)); "Senior management are consistently CV focused and deliver what suits them, and not what the business actually needs." ((in 14 reviews)); "At times the communication could be better" ((in 12 reviews)); "Long hours for engineers and some office staff no understanding distances or not caring for the engineers" ((in 8 reviews))

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HomeServe reviews

Something special about the culture - Anonymous employee HomeServe Employee Review

5.0

Jul 1, 2020

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There's definitely something special about the culture at HomeServe. People are passionate about their work and delivering the best possible outcome for the customer. We work well together as teams within Marketing and we're going through a new structure which will make the function work even better. Everyone pulls together to get the job done.

Cons

Still work to be done on promoting BAME employees and the number of women/BAME in senior roles needs addressing. Although steps have been put in place to tackle these, the progress is slow. Hours are longer than other businesses and pay/benefits are less

HomeServe Response

Thank you for taking the time to leave a review. Our D&I Networks are working really hard to continue to make improvements, and we'll never stop striving to make HomeServe as inclusive as it can be, for everyone. If you're not already part of a network then please, join up, the bigger our networks are, the faster we can find out what changes need to be made and get working on them. Everyone really is welcome. On the pay and benefits comment, we have so many opportunities available, to grow and develop your career and are confident our benefits are second to none. It might be worth making sure you are absolutely aware of everything that's open to you, visit People Serve, or get in touch with our Pay and Benefits team.

Explore other reviews about HomeServe

5.0

Jun 2, 2026

Financial analyst intern

Recommend

CEO approval

Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0

Jun 1, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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