Shocking - Heating Engineer HomeServe Employee Review

Thanks for leaving your review. I’m glad you’re in the right role for you now. We’ve been on one hell of a journey over the last few years but overall it’s been a good and worthwhile one. One of the things we had to do was to put everyone on the same terms and conditions. We did that without anyone losing a penny and I’m really proud of that. I know that meant that some had to work more evenings and weekends but I think we got the right balance overall. Yes, people left because they didn’t like that change, but it was necessary to make it fair for everyone. With the 30 minutes for travel in your own time before and after each shift, that’s a reasonable ask and I don’t believe this means you can’t manage your evenings. I am worried by the points you make about managerial style, the points you make here do not resonate with me. One of the big tasks over the last few years has been to move away from the pointy management style you describe towards a coaching culture where the engineer takes responsibility for their own performance together with the manager. I’m going to take a good look at that again. Good luck for the future! Martin Holloway Director of Field Operations