Once was great - Sales and Service Representative HomeServe Employee Review

There is no chance of promotion in the contact centre. They only upskill you if its a business need, otherwise there are no opportunities within, The management stays the same and there is always an excuse for you not to progress ie we have no roles coming up If you are part time, the opportunity available to you move from 0 to minus infinity. Part timers are not considered in an form of way and when jobs do come up internally, its always full time, with no mention of flexibility. You may get the chance to progress in other departments but in the contact centre its a no. They are currently looking at working from home at a 40/60 ratio, however, no consideration has been give to part timers again You have less than handful of awesome managers in the contact centre, the rest are not people friendly, expect special treatment for themselves but will come down hard on staff members for the smallest thing. Management hasn't been changed in years and this is why opportunities are not created. Booking annual leave can be very tedious and they often block out dates without any warning. also be careful if you need time of if you have children or someone you care for they can be extremely difficult. Its very much a face fits environment and promotions are not given on people abilities but on who they know. The same people always get recognition. You could do all the work to get a promotion with pay but they will make every excuse not to pay it or give it to you. The business is very diverse in the lower ranks, but as you move up, that decreases dramatically. For example in the contact centre, there are no black managers of any level in that department, Asian managers yes but senior and above, definitely not