1.0
Feb 21, 2022
Current employee
Preston, North West England, England
Recommend
CEO approval
Business Outlook
Pros
The team I work with want the best for the Customers, shame the management doesn’t care at all about ms x or mr y, just get ABCD-123456789 processed quicker and quicker.
Cons
Can’t even say ‘hello my name is xxx’ anymore As it takes time, from the precious AHT, in a disaster people should be made to feel at ease not rushed through a ‘process’. Too much focus on the green metrics for the heads of and directors and no longer on the Customer. Horrible atmosphere now we are remote too,