Pros
I can honestly say this is THE best company I have worked from both from a Customer and people focus. Bags of opportunity and challenging parts of the job which make it really rewarding. Homeserve quickly recognise hardwork whcih is completely supported (and initiated) by the exec team who are all so tuned in to the strategy and firmly believe that if you focus on people, everything else will follow. I am totally empowered to do the right thing and empowered to empower also. The CEO and COO and Customer Director and their teams are doing a very very good job and should be proud of the achievements so far. A 20 pc point uplift in engagement score in one year!
Cons
Not a con for me but would be if you were not this kind of person. Homeserve reward hard working, Customer focussed individuals who display real passion to work in an environment where doing the right thing, trusting each other (at ALL levels), owning situations and not just moaning but doing something about the issues and daring to care. If you're not willing to do this all of the time as a minimum then you'd hate it here!