Pros
I spent 9 years at HomeServe across several senior marketing positions. In that time I saw a lot of change, with the most positive of that being in the last 3 years. Many organisations talk about putting their Customers & People first but I can honestly say that HomeServe's culture in 2015 actually puts that into practice and walks the walk to the full. The CEO, CMO & People Director have led a cultural change which I am proud to have been part of and which has further enhanced my own skill set immeasurably to become the leader I am today. Empowerment of People to put the Customer first is a mantra there, which becomes a healthy obsession and a great place to work.
Cons
It's been a period of enormous change for HomeServe and the fact of the matter is that new faces from outside the organisation were needed quickly in order to bring a different kind of leadership style and experience, and to make an immediate impact. Whilst a necessity, that has led to some restrictions around opportunities for the - then - existing wider senior team to develop and progress into core leadership roles. Having said that I am aware of this now being addressed and given a renewed focus, in keeping with HomeServe becoming more stable and established again.