Together, we are building something really, really special. - Director of Corporate Affairs HomeServe Employee Review

Every morning at 8.30 an open meeting called CustomerFirst is held and that meeting discusses queries and requests submitted in the course of the previous day. Those queries will be from a front-line colleague who wants to help a vulnerable Customer whose policy doesn’t cover what they need to be done; they’ll be from a group of colleagues who think a process needs to be changed or a product needs to be improved; they’ll be from engineers who tell us that they’ve just gone and done something for a Customer in need. The People of HomeServe have been empowered by CustomerFirst to truly do the right thing for our Customers, to make life easier for them and the leaders of HomeServe have created the culture which has allowed this to happen. This is why I work at HomeServe. I been here for almost two years and it feels like all the jobs I have done before this were the apprenticeships for what I am doing now.