Pros
- Great opportunities for development and growth. HomeServe invest in staff development, since working for the company they have supported me in obtaining professional qualifications and provided ample opportunities for me to utilise my newly acquired skills. - They promote from within and support ambition I have been promoted a number of times since joining HomeServe as a junior member of the marketing team, I have also witness colleagues who have been given the opportunity and support to work their way up within the company. This is also demonstrated by the Marketing Excellence programme that seeks develops junior colleagues from across the business into marketing mangers and future marketing leaders within the organisation. - The company has taken a honest look at itself and taken action to improve, the company I work for today is not the same company I joined over 6 years ago it has made vast improvements to the culture and the customer focus.
Cons
We are not always as honest with each other as we should be about what is going wrong, what could be improved or even about the performance of our colleagues. This means that sometimes we don’t avoid mistakes that could have been address with more frank conversation. This also shows itself in people being afraid of voicing their opinion to senior management because it could be ‘career limiting.’ I don’t think this is unique to HomeServe but it is something I would like to see improve.