Pros
The business encourages and empowers each staff member to do the right thing. They have a Customer Charter and People Promises and allow you to challenge whether these values are being upheld and if not then they will do something about it. HomeServe really cares about its vision and does a great job to make everyone feel an important part of its realisation. Communication and engagement is central to the business being successful and there is a great buzz around the business due to us having open meetings, forums, an internal social network and senior leaders that would easily pass off as frontline such is there connection to our call handlers and engineers.
Cons
I can honestly say that I have no concerns about this. Everytime I have been worried that something has been taken away it has always been replaced by something much better such as the employee benefits programme in place of a free gym membership that was only used by a handful of people.