Pros
I've been an employee at HomeServe for a number of years now and have seen both highs and lows but have always enjoyed my time working for this business. Now more than any other time we are fully focused on putting the customer at the heart of everything we do. We run an initiative called Customer First where anyone in the business can put forward a case to help a vulnerable customer or change a process that would make our customers lives easier when dealing with us. It is the finest initiative I have seen introduced in my time and empowers all of our People to make positive change. In addition there are lots of opportunities for development and progression at all levels. The work is challenging but never dull and I get to work with some really great people.
Cons
We have some legacy systems and processes that need improving but nothing that can't be solved by our current management team