HomeServe

Marketing - Anonymous employee HomeServe Employee Review

4.0

Oct 31, 2015

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genuine focus on customer, not another company that pretends to put customer at heart - we really do. Not perfect yet but we're working on it. Big time & financial investment in people - everything from a surprise free icecream through to fun fair at Halloween for staff and their families. It's busy, plenty to get stuck into and a big 200 person marketing team so lots of career opportunities.

Cons

There are a few people who try to hold things back or have dodgy behaviours (but they exist in every company) - they're rare - and consist of long terms and new people. Too many Directors and Heads, need more junior and mid managers. HR & recruitment needs a rocket - they let down the rest of us. Too many forms, excuses and responsiveness is mostly poor - it's poor as new starter and recruiting people.

HomeServe Response

10y

Thanks for the feedback. I'd love to have a chat with you about the need for less senior positions. I think your observation is a good one but maybe we can discuss it. I've brought in a lot of experience intentionally as we enter a growth phase of the business. I do however make mistakes just like anyone else which is why a coffee to discuss your view would be good. Please grab Sam for some time. I'd love to understand a bit better.

Marketing - Anonymous employee HomeServe Employee Review

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