Great place to be - Outbound Customer Service Representative (Retention) HomeServe Employee Review

5.0
Nov 1, 2015
Recommend
CEO approval
Business Outlook

Pros

I've got to say that over the last year I have been really "engaged" by this great ambitious business. I've had the chance to speak to senior directors who are very easy to talk too, been developed and gained a mentor within the Marketing Team. HomeServe has really turned a corner over the past couple of years and turned me from negative to positive. I turned up for the great wages on offer but now I genuinely feel satisfied dealing with our Customer base and feel completely empowered to make decisions which I feel are the right things to do. At HomeServe there is a very vibrant culture and it's like my second family. We get treated to pizza lunches, x mas party's, firework displays, fairground attractions and that's all added to a very good wage. I would have recommended us a couple of years ago purely because of the wage but now it's a truly great place to work. It's not all roses and it's a very hard job, especially when you've committed to 60 hours overtime! but I get a feeling of satisfaction and a sense of worth being here! We have a great sharesave scheme in place Top notch catering facilities Plenty of jobs available and we are a growing business!

Cons

Talking all day is a hard job, I'd like more breaks. Wouldn't anyone? : ) Progression is completely stalled for a year when you have had a disciplinary warning. Personally, I have used the time to strengthen my own skills to put me in a better position for the future,

Explore other reviews about HomeServe

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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