Call centre - Call Centre HomeServe Employee Review

1.0
Nov 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Very good company to work for unless you're on the phones then its hell

Cons

Very negative & topdown culture towards call centre staff, lost 40% of pay & job satisfaction is very low due highly understaffed. People feel suicidal sometimes & management doesn't care!

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HomeServe Response
10y
There is a longer comment from Thomas on the nearly identical review from yesterday. We are not going to be going back to the sales incentive led culture that let so many Customers down and nearly destroyed the company. As the years roll by don't you think it is time to go if you can't over it. We are turning down new applicants all the time. Please just give them your spot if you think working in our call centre is 1* due to pay. Also I notice your comment on suicide which looks like it is just copied from the previous review but that is very serious thing to say and this is an anonymous review so I can't help you directly. Please see your GP, the People team, or any manager if that is the truly the case.

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5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Great exposure and a chance at a full time offer if you make the internship count.

Cons

Definitely a learning curve as with any company so you need to speak up and ask questions.

2.0
Jun 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quicker hiring process than expected

Cons

Misleading job requirements and work from home arrangements

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