Not sure how this place has so many positive reviews! - Customer Service Representative HomeServe Employee Review

They talk a lot about the People and Customer Charter's but didn't see evidence of either in practice. Also; poor management, insufficient training, lack of communication between departments, 40 hour work week. Was told that "you're not worth anything to us until you have a computer log in" (and could work), left feeling completely undervalued and replaceable, emphasised by the fact that senior advisors and management made no effort to even learn our names. Huge amount of staff turnover. Management don't seem to want to solve staff problems.