Best of three! - Anonymous employee HomeServe Employee Review

Thank you so much for the review and the kind words. It would be great for you to schedule some time with me to discuss your advice. You mention that I've had to bring in some external senior staff members. My trust in them is important but the most important factor was whether they were a good cultural fit and also whether they brought deep technical expertise. I think it is easy for me to argue that they meet both criteria and I think your comments indicate you would agree. Now my thinking then is if we can get senior leaders who know the what, how, and why of our strategy then they can develop the next generation of leaders internally. You mention People being promoted because they follow the Charters and I think this is true provided they have the capacity and ambition to do the job. We won't get all internal promotions right but I think we really do need to try and give our own HomeServe family the first option. I'd like to understand your comments on Unity in more detail. I've put a team of top talent (Simon A, Matt C, Louise B, and Kerry L) from the business into the project who work with Alison H and her team on the end user experience. If there is something else that concerns you specifically than please go to Alison and let her know as her team are empowered to ask for the changes. Your comments on pay rises are interesting as we do benchmark our salaries and you are right that People with similar titles may have different pay. This is intentional based on their individual skills and remit. We won't get them all right but you never will when thousands of People are involved. I think we do give decent pay raises. I know that for the 3 years I've been here we've given a pay raise each year that was significantly higher than inflation. Please do take me up on my offer to schedule a 1-2-1 to discuss further. Your view matters to me and you seem to have some well thought out positions. You may just drive some big changes for People just by stopping by to see me. Sam M can book the time for you. She's very nice. :)