Turned the corner and then some - Senior Manager HomeServe Employee Review

HomeServe certainly turned a crisis into opportunity when hit by its FCA issues several years ago. They faced the issues head-on, and used it as the catalyst really to become customer-focused. Since then, the emphasis has been on delivering real value to customers rather than simply making maximum short-term profit. This is good, because HomeServe delivers a fantastic service and once you do that you can drive long term profitability and great employee happiness.