Pros
I've worked here for over 10 years so I've seen the good the bad and the ugly. I'm pleased to say the last 2 years have been the happiest during my time at HomeServe. One of the biggest and best changes has to be the SMT and how approachable they are. Feedback is encouraged and through the cascade sessions that the whole business attends we are all kept informed of how we are delivering against the original strategy that was set. I admit I wondered if this was a fad and would disappear at some point but it hasn't, everyone is clear on the strategy and feels part of it.
Cons
I'm genuinely struggling here but that's a nice position to be in. As we are now so much more focussed on our People some of the benefits could be reviewed such as maternity leave. I really feel as a business we are leading the way for our Customers but I think there is a little catching up to do for our People.