Awesome company helping local businesses! - Customer Success Homebase Employee Review

5.0
Jul 2, 2017
Recommend
CEO approval
Business Outlook

Pros

- Get to help merchants who really love our product - Lots of influence in product decisions + improvements and understanding of company goals - The speed that we release new features and updates - VERY helpful team culture with everyone willing to assist and go the extra mile - Supportive of career development and emphasis on bringing in interesting leaders for lunch & learns

Cons

Nothing really jumps to mind. You will end up stuffing your face with lots of different chocolate snacks when in the SF office.

Explore other reviews about Homebase

5.0
Nov 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Excellent leadership, smart and humble coworkers, and a product that genuinely solves the challenges of real small business owners — great if you’re mission-focused. The company is also super well positioned to navigate the AI transition through smart internal bets and the scale we’ve already built.

Cons

We’re so ambitious! It’s important we pull back and focus on doing fewer things extremely well.

2.0
Jun 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

San Francisco office is conveniently located, clean and functional. Catered lunches Lots of opportunities to learn and apply AI Overall a stable and profitable company Competitive pay, okay benefits. Serves small businesses

Cons

Longstanding leadership still functions like it's a scrappy Series A and are not adapting to what an established mid-sized businesses needs. Comically unrealistic goals, seemingly no long-term strategy, and an obsession with “working fast”. The constant pivoting feels like spinning in place, not forward progress. Obvious good old boy club across the org. They will close ranks and sabotage revenue if they feel threatened by a woman. Middle managers are afraid to be honest with leadership about problems. Heads of departments don't know company-wide priorities. Get mad at ICs for following those priorities instead of jumping to their pet projects. Competitive, defensive, and cliquey environment. Trying to facilitate cross functional teamwork is met with suspicion and contempt.

2
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