employer cover photo
employer logo
employer logo

Hornblower Group

Is this your company?

Horrible management, very dirty and their is too much favoritism - Server Hornblower Group Employee Review

2.0
May 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Front of the house and back of the house staff are fun and you get to meet a lot of great guest.

Cons

Management is horrible, office staff are horrible. They fired people for no reason, It is very dirty, their is too much favoritism and is a bit racist. If you want to be yell at for no reason, go ahead and work here. Human resources is a joke!

avatar
Hornblower Group Response
8y
This sounds utterly awful and it's NOT they type of employee experience we want for our crew. We are in the process of hiring a strong senior HR team member to do more management training, crew outreach, etc. I'm sorry your experience was poor. I am open to hearing more about it, so please feel free to reach out.

Explore other reviews about Hornblower Group

5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved being a guide here! Was my dream job.

Cons

Not many hours in the winter unfortunately

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is good and the job itself is secure. While the bare minimum, it is important. There also is a sense of community that is tightly knit. If you're like me and are just desperate for a secure job that pays decent regardless of the workload, workspace or coworkers, this is fine.

Cons

Welcome to Hornblower where we criticize first and communicate later. This job is very unfriendly to complete beginners. Progress is measured through word of mouth, and the training is lackluster. If you don't get everything right the first time, you will be forever looked at as someone inferior. When you make a mistake, people here are quicker to humiliate, criticize and judge you for it, than they are to communicate, compromise and teach. The online training modules (of which a good portion of is useless if you have common sense) that are required for your job are literally mentioned as being "unequal to proper onsite training" when the "onsite training" in question is just showing you all the boats. Once you're on the boat, everyone just automatically assumes you know what to do and how to do it flawlessly like a god. Everyone knows how you SHOULD do, what you SHOULD be doing, but never communicates it. But hey, if you're someone like me who's on the spectrum and learns at a different, slower speed than their impatient unrealistic expectations, you'll get sentenced to do "bottom of the barrel" work that mostly consists of you being paid to sit and do nothing during company time. Work of which that while important, never feels like it. And while a good chunk of your coworkers are "less than savory" thankfully you don't need to interact with them.

See reviews by: Helpful|Rating|Date|All