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Hornblower Group

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the worst company I have ever worked for - Server/Bartender Hornblower Group Employee Review

1.0
Apr 24, 2019
Recommend
CEO approval
Business Outlook

Pros

As I worked on a Cruise ship before I was happy about the job, I was hired full time as Bartender in NYC and I ended up quitting after 2 months because they were giving me only 2,3,4 shifts/week the most, I wasn't the only one in this situation, most of the bartenders and wait staff were, also in other departments, they over hire people all the time so you end up with very few shifts and money in order to even survive. Waiters were paid 13 dollars per hour plus tips which you do not make on daily basis, rather on weekly basis, bartenders 13-17per hour plus tips which again you do not really make much of it, even on some shifts basically they do not let to make any tips. Food safety is very unclean, you definitely starve on some shifts, they treat their staff like you don't matter, except when it comes to sales ; Manny wait staff and bartenders quit after few weeks of work . Work safety very unsafe, management extremely disorganized, they do not train wait staff and bartenders in order to do their work professionally and you end up doing some others person's job and with no money in your pocket. Not recommended if you are a professional wait staff, bartender, its an ok job for somebody who is just starting to work in Hospitality Food industry. Job requires lots of heavy lifting and stairs climbing warring stuff up and down, extremely crazy schedule, you must be available for them t24/ 7 !!!

Cons

they over hire staff and they treat you like a modern slave just by the fact you starve while working in a restaurant basically, HILARIOUS!! the worts company/ restaurant I have ever worked in my life. NOT RECOMMENDED!! Waste of time and $$$

Explore other reviews about Hornblower Group

5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Loved being a guide here! Was my dream job.

Cons

Not many hours in the winter unfortunately

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay is good and the job itself is secure. While the bare minimum, it is important. There also is a sense of community that is tightly knit. If you're like me and are just desperate for a secure job that pays decent regardless of the workload, workspace or coworkers, this is fine.

Cons

Welcome to Hornblower where we criticize first and communicate later. This job is very unfriendly to complete beginners. Progress is measured through word of mouth, and the training is lackluster. If you don't get everything right the first time, you will be forever looked at as someone inferior. When you make a mistake, people here are quicker to humiliate, criticize and judge you for it, than they are to communicate, compromise and teach. The online training modules (of which a good portion of is useless if you have common sense) that are required for your job are literally mentioned as being "unequal to proper onsite training" when the "onsite training" in question is just showing you all the boats. Once you're on the boat, everyone just automatically assumes you know what to do and how to do it flawlessly like a god. Everyone knows how you SHOULD do, what you SHOULD be doing, but never communicates it. But hey, if you're someone like me who's on the spectrum and learns at a different, slower speed than their impatient unrealistic expectations, you'll get sentenced to do "bottom of the barrel" work that mostly consists of you being paid to sit and do nothing during company time. Work of which that while important, never feels like it. And while a good chunk of your coworkers are "less than savory" thankfully you don't need to interact with them.

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