Pros
Great investment property. Nothing good to say about leadership - even a little bit.
Cons
During my tenure, I experienced what I felt was a deeply unprofessional leadership culture. Management communication frequently relied on intimidation rather than coaching, including instances where managers were yelled at behind closed doors and confronted in ways that felt inappropriate for a professional workplace. I also observed a concerning lack of confidentiality, with personal matters that should have remained private becoming topics of discussion among staff. Instead of fostering trust, accountability, and respect, the environment often created anxiety and uncertainty for team members. Hospitality thrives on strong leadership and positive culture, and unfortunately my experience reflected the opposite. I would strongly encourage leadership to invest in professionalism, emotional intelligence, respect for employee privacy if they hope to improve retention and workplace morale.
