Pros
- Laid back for the most part. - Friday and weekends is dress down day. - Decent pay for amount of work you put in compared to other call centers. - Employees were fun to work with while I was there. Everyone has the same mindset about the company. - When there is a rare slow day when calls are minimal, you don't really have any other duties.
Cons
- Lack of resources - Lack of 2nd level technical support. - Lack of management support. - Close to zero opportunity to be promoted or move up in the company (though they say otherwise in the interviews.) - Company policy is: No raises. - Company is not organized at all - constantly changing how things are done. - Departments do not work well together. Billing and Network departments treat Customer Service like they are a waste of time. - Dispatch department is a joke. Never heard of so many missed appointments or complaints about technicians in my life. Techs never show up and dispatch agents cover for them. - Took away our water cooler because they refused to pay for water. We complained enough so that they put a filter on the sink in the office.. The WORST thing is - Customer Complaints If you want to work here, be ready to get constantly abused by customers over the faults of other departments with almost no support from your supervisors - whether you are in Customer Support or Technical Support. I'm sure it's like this in every Customer Service position, but these customers are mostly high-end and already think they are better than you before calling in to complain.